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Legal terms you should know

When you open an account with us, you're entering a straightforward agreement. We've built atmtoto around transparency about how we handle your funds, your personal data, and your…

Account ownership & verificationData handling & retentionPayment & withdrawal rules
atmtoto Legal terms you should know
REACH OUR TEAM

Contact us about legal questions

Live chat Available 24/7 to answer policy questions, account closures, data requests and withdrawal holds.
Email support Send policy inquiries to our legal support inbox.
In-app help centre Browse FAQs about account verification, payment holds, and your rights.
YOUR SECURITY & RIGHTS

How we protect your account and data

Account verification

When you register, we collect your name, email and phone number.

Data encryption

Your personal information and payment history are encrypted at rest and in transit.

Cookie & tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you browse the lobby.

Payment security

DANA, OVO, GoPay and QRIS transactions are protected by your payment provider's security layer.

Data retention

We keep your account data for the duration of your account plus 7 years for tax and legal compliance.

Your rights & contact

You have the right to request your data, correct errors, export your account history or close your account. Email support@atmtoto.

Answers to your policy questions

Your account remains open unless you request closure. Your balance stays in your wallet. If you don't log in for 12 months, we may flag the account for security review but will not delete it. You can reactivate anytime by logging in.

No. One account per person, verified by identity. Multiple accounts breach our terms and may result in account suspension. If you think duplicate accounts exist, contact support with your phone number and we'll investigate.

Every withdrawal triggers a verification step. We match the withdrawal amount and destination payment method against your deposit history. You'll receive a confirmation email before the fund leaves our system. Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 24 hours.

Log in immediately and change your password. Contact our live chat to freeze your account while we investigate. We'll review your deposit history and help verify which transactions are yours. Fraudulent activity is reported to your payment provider.

Yes. Email [email protected] with 'Data Request' in the subject line, or ask live chat. Include your registered email and phone number. We'll send your account history, deposit records and personal details within 5 business days.

We retain deposit and withdrawal records for 7 years for legal and tax compliance. Your personal information is kept as long as your account is active. After account closure, data is deleted after the 7-year period unless law requires longer retention.

Contact support via live chat or email [email protected] with 'Account Closure Request' in the subject. We'll process your request within 48 hours. Any remaining balance will be withdrawn to your registered payment method before closure is final.